shipping

Within Australia
Standard Shipping: Between 7-10 business days
Express Shipping: Between 4-6 business days

Shipping to Australia might vary depending on your region. You will be able to see final amount at the Checkout when you add your postcode.
The rate is between AUD15 and AUD 22 for packages less than 1kg.
Pleaser refer to Checkout after you select an item to purchase, to see the total shipping cost.

International
Standard Shipping: Between 10- 14 business days
Express Shipping: Between 7 - 10 business days

We currently ship to the following countries: Australia, New Zealand, US & Canada, GB & Ireland, Germany, France, Italy, Switzerland, Austria, Netherlands, Sweden, Finland, Denmark and Norway. If your country doesn't appear in this list please contact us to make arrangements to your destination country

Tracking number
You will receive a Tracking number by email. We use the Australia Post service, lost or stolen postage is not common but in case it happen, we are unable to be held responsible for these.

For any other information please Contact us

returns


Please note that our garments are hand-made and they may have some small imperfections. This is not a fault, it means it is unique as it has done by an artisan.

At Once Upon an Artisan, we want you to be completely satisfied with your purchase however we do not offer refunds or exchanges. We advise that you take your time choosing your garment and feel free to ask any questions before purchasing it. Please contact us if you have any comments.